You can ask us to close your Pulse Mitra account and delete the health data stored with it at any time, free of charge. Submit the form below, or email info@pulsemitra.org from your registered address, or call +91 8884 94 95 96.
What gets deleted
- Your account, login credentials and profile details (name, mobile, email, age, gender).
- Every diagnostic report you uploaded and the explanations generated from them.
- Your consultation history, appointment records and saved preferences.
- Any location data held against your account.
What we keep, and for how long
- Invoices and payment records — retained for up to 8 years, as Indian tax and accounting law requires. They hold billing details only, not your health records.
- Records we are legally required to preserve — kept only for the period the law specifies, and only where a legal obligation applies.
How long it takes
We verify that the request comes from the account holder — usually by calling or messaging your registered mobile number — and then delete the data within 30 days. You get a confirmation once it is done. Deletion is permanent: your reports and history cannot be restored afterwards, so download anything you want to keep before you submit.
Full details of what we collect and why are in our Privacy Policy.